سياسات الاستبدال والاسترجاع

In the interest of Naqsh Aseel's commitment to customer satisfaction, and in accordance with the policies of the Ministry of Commerce and Salla platform, the following policies have been approved: First: Return Policy The customer has the right to request a product return within 7 days from the date of receipt, subject to the following conditions: • The product is in its original condition and unused. • It is wrapped in its original packaging with all accessories and cards. • Attach the purchase invoice. • The customer bears the shipping costs if the return is not due to a store error or a defect in the product. Second: Exchange Policy The customer has the right to request a product exchange within 7 days from the date of receipt, provided that: • The product is in its original condition and unused. • The exchange is subject to product availability. • The customer bears the shipping costs if the exchange is not due to a store error. Third: Non-returnable or non-exchangeable cases • Used or washed products. • Discounted products (offers and discounts). • Products that have been damaged due to misuse. • Products that do not carry their original tags. Fourth: Damaged or incorrect order products If you receive a damaged or incorrect product, please contact us within 48 hours of receipt, attaching clear photos. The customer will be fully compensated or the product will be replaced without any charges. Fifth: Refund • The refund will be processed within 5–10 working days from the date of acceptance of the return request. • The refund will be made to the same payment method used at the time of purchase.